Privacy Policy
Nordalis Group Pty Ltd, trading as Super Moving Box ("Super Moving Box", "we", "us", "our") operates this website and online store, including all related information, content, features, tools, products and services (the Services).
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you access or use our Services or otherwise interact with us.
If there is any inconsistency between this Privacy Policy and our Terms and Conditions, this Privacy Policy prevails to the extent of that inconsistency in relation to personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. What is personal information?
"Personal information" has the meaning given in the Privacy Act 1988 (Cth): information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
2. Personal information we collect
Depending on how you interact with us, we may collect the following types of personal information:
- Contact details — name, billing and delivery address, email address, phone number
- Transaction information — products viewed or purchased, order history, returns and exchanges
- Payment information — payment method and transaction confirmation (note: we do not store full credit card details)
- Account information — login credentials, preferences and settings (if applicable)
- Communications — enquiries, support requests and correspondence
- Device and usage information — IP address, browser type, device identifiers and interaction data
We do not collect sensitive information unless required by law. Personal information collected is only used for the purposes described in this Policy.
3. How we collect personal information
We collect personal information:
- Directly from you when you place an order, create an account, contact us, sign up for updates, or use the Services
- Automatically through cookies and similar technologies when you browse our website
- From service providers who assist us in operating our business (such as payment processors and fulfilment partners)
If you do not provide required personal information, we may be unable to supply products or services or communicate with you effectively.
4. How we use personal information
We use personal information for purposes reasonably necessary to operate our business, including to:
- Process and fulfil orders
- Arrange delivery via fulfilment and logistics providers
- Process payments and prevent fraud
- Provide customer support and respond to enquiries
- Communicate with you about your orders, updates, promotions, or other relevant information (with your consent)
- Improve and optimise our website and services
- Send marketing communications (where permitted by law, and only if you have opted in)
- Comply with legal obligations
You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.
5. Marketing communications
We may send you marketing communications by email if permitted by law. We will only send marketing communications if you have opted in or consented. You may opt out at any time.
6. Disclosure of personal information
We may disclose personal information to:
- Stripe, which processes our payments
- Fulfilment and logistics providers for warehousing, packing and delivery
- IT, analytics and marketing service providers
- Professional advisers (such as accountants or lawyers)
- Regulators or authorities, where required by law
We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws.
7. Overseas disclosure
Some service providers (including Stripe for payment processing) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
8. Cookies and analytics
We use cookies and similar technologies to operate our website and analyse usage.
You can disable cookies in your browser settings, although this may affect site functionality.
We may use analytics services (such as Google Analytics) to collect de-identified usage data.
9. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
No system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (including record-keeping obligations).
10. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
We do not ordinarily charge for access or correction requests.
11. Children's privacy
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under 18 years of age.
12. Complaints
If you have a complaint about how we handle personal information, please contact us using the details below.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this website with the updated date.
14. Contact details
Nordalis Group Pty Ltd, trading as Super Moving Box